There are three types of business processes: operational processes, management processes, and supporting operations. Operational processes entail the core of your company’s objectives and include developing a value stream like manufacturing products or taking orders from customers. Management processes consist of methods meant to oversee things like employee and budget factors and corporate governance. Lastly, supporting processes are part of managing the core operational methods and involving technical support, safety training, and recruitment.

Large companies have set the bar high for reaching your customer base. Most people now expect the same type of digital experience when obtaining products or services from every business. For example, consumers like to log onto their account from their electricity provider to see how much they used every month. Also, customers who buy a new cell phone expect that they should set it up immediately once taken out of the box.